About FineIPTV
FineIPTV is the Canadian arm of ProTV, an operator that has run IPTV in Europe for years. We took the same service and rebuilt the front of it for Canada: Canadian dollars with tax inside the price, Canadian channels and regional sports feeds, support on Eastern time in English and French, and a website organised around the devices Canadians own and the ISPs they pay. The service itself is on the IPTV Canada home page.
FineIPTV, fineiptv.com, the Canadian operation of ProTV.
Support9 am to 11 pm ET, seven days a week, in English and French, by email at support@fineiptv.com and through the contact form.
The commitments30-day money-back on every paid plan. Nothing renews on its own. A 24-hour trial that asks for an email and nothing else.
What we do, and what we do not do
We sell subscriptions to an IPTV service: a login that works in a player app on your own device and opens live channels, a programme guide, seven days of catch-up and an on-demand library. We keep the login working, we answer when it does not, and we write the guides on this site so that the install on your particular stick, TV or box goes right the first time.
We do not host content. The streams are supplied by third-party providers, and we act on valid notices about them; our notice page explains how that works. We do not sell or resell player apps, we do not ship pre-loaded boxes, and we do not ask for a card to run a trial. IPTV is a delivery technology, the same one Bell Fibe TV uses, and the legality of any given stream turns on licensing under the Copyright Act; we do not give legal advice and our terms set out where responsibility sits.
We also do not name competitors, publish uptime figures we cannot prove, or quote customer numbers. Where this site makes a claim, you can check it against a menu, a setting, a price or a broadcaster’s schedule.
How support works
Support is open from 9 am to 11 pm Eastern, seven days a week, and answers in English or French, whichever you write in. Reach us by email at support@fineiptv.com or through the form on the contact page. There is no phone line and we are not on any messaging app; email means the reply includes the exact menu path and you can find it again later.
The fastest tickets tell us the device model, the app, the ISP and what is on the screen. That is not a formality: a guide three hours out on Telus in Kelowna and a guide three hours out on Bell in Halifax are the same symptom with different fixes, and the details get you the right one in a single reply.
Refund requests go to the same address and are handled by the same people; the refund policy has the details. Because plans do not renew, there is never anything to cancel and nobody to argue with about it.
The money-back and no-renewal facts
Every paid plan carries a 30-day money-back guarantee, for any reason, refunded to the payment method you used. Every plan is a fixed term, one month, three months or twelve, and it ends when it ends; we do not store a card to charge again, and a lapsed plan simply stops. If you want to keep watching you buy another term, and if you do not, nothing happens.
Prices are in Canadian dollars with tax included: Standard at CA$22 a month for two screens, Pro at CA$29 a month for five screens and the priority servers on game nights, with three- and twelve-month terms cheaper per month. We take Interac e-Transfer, Visa, Mastercard and PayPal. The full table is on the pricing page.
Why this site is built around devices and ISPs
Almost every problem we have solved for a Canadian household came down to the device and its app, or the router the ISP supplied. A subscription that plays perfectly on a wired Shield in Calgary will stutter on a Fire TV Stick Lite two walls from a Rogers gateway in a Toronto condo, and neither the service nor the internet plan has changed. So the site is organised the way the problems are.
The device hub has a guide for every family of device Canadians actually own, with the exact install path and the settings that matter on that hardware. The app hub matches each player to each device. The ISP pages for Rogers, Bell Fibe and Telus, and the region page, cover the routers and the regional sports feeds. If you read one page before ordering, make it the one for the device in your living room.