Talk to a human, based in Canada, during your evening.
Our support window is 09:00–23:00 Eastern Time, seven days a week. Median response on WhatsApp is under four hours, often much faster. We answer in English or French.
Fastest channel. Our support team prefers this.
For billing, refunds, and anything you want in writing.
Support hours
9:00 AM – 11:00 PM EST, 7 days a week
Outside hours, messages queue and we reply as the team comes online. We're honest that we're not 24/7 — a lot of "24/7" providers are bots.
Business details
Toronto, ON
CA
Fastest way to get help
Include these in your first message and we'll resolve most issues on the first reply:
- Your FineIPTV email (the one you used to sign up or start the trial)
- Device (Firestick, Smart TV model, Apple TV, etc.)
- Player app (TiviMate, IPTV Smarters, etc.)
- Your Canadian ISP (Rogers, Bell, Telus, Shaw, Videotron, other)
- Screenshot of the error or a description of what you see
Start a 24-hour free trial — no card needed.
Test every Canadian channel, every app, every device for 24 hours. If it doesn't feel right, you owe us nothing.